Term of use

Here are a few things you should know

Welcome to lsj-automotive.com.au! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website. If you do not agree to these terms, you may not access or use the website.

Scope of Services

Our website provides information about our car repair and maintenance services, as well as the sale of automotive parts and accessories.

User Accounts

To access certain features of our website, you may need to create a user account. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

Pricing & Payment

Please be aware that although we make every effort to maintain up-to-date prices for our services and products on our website, they are subject to change without prior notice. When completing a purchase through our website, please use one of the accepted payment methods listed at checkout. For any additional services, payment details will be arranged directly with our team.

Booking & Scheduling

If you choose to book an appointment or schedule a service through our website, you agree to abide by our booking and cancellation policies.

Cancellation & Refund Policy

Our cancellation and refund policy is outlined in detail in our “Cancellation and Refund Policy” section. Please review this policy carefully before booking services through our website.

Intellectual Property

All content, logos, trademarks, and other intellectual property featured on our website are owned by us or our licensors. You may not use, reproduce, or distribute any content from our website without our prior written consent.

User Conduct

You agree to use our website only for lawful purposes and in accordance with these terms of use. Prohibited activities include, but are not limited to, engaging in any form of harassment, transmitting spam, or attempting to gain unauthorized access to our website or its features.

Privacy Policy

Our privacy practices are governed by our Privacy Policy, which can be found in the Information Privacy Act 2009 (Qld) (IP Act) and Privacy Act 1988. By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by law, we disclaim any liability for damages or losses incurred by users of our website, whether direct, indirect, consequential, or incidental, arising from their use of the website or its services.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including attorney fees) arising from your use of our website or your violation of these terms of use.

Modification of Terms

We reserve the right to update or modify these terms of use at any time without prior notice. Changes to these terms will be effective immediately upon posting to our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Governing Law & Jurisdiction

These terms of use are governed by the laws of Queensland and the Commonwealth of Australia, without regard to its conflict of laws principles. Any dispute arising from these terms or your use of our website shall be brought exclusively in the courts located in Townsville QLD.

Contact Information

If you have any questions or concerns about these terms of use or our website, please contact us at 0452 643 212 or by email at lsj.automotive@gmail.com.

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Booking & Cancellation Policy

At LSJ Automotive, we understand that plans can change. Here’s our policy regarding cancellations and refunds for services booked through our shop:

1. Cancellation Policy:

Appointments: If you need to cancel or reschedule your appointment, we kindly ask for at least 2 days notice prior to your scheduled appointment time. This allows us to accommodate other customers who may be in need of our services.
Emergency Situations: In case of emergencies or unforeseen circumstances, please contact us as soon as possible to discuss your situation. We’ll do our best to accommodate your needs.

2. Refund Policy:

Service Deposits: For services that require a deposit, refunds will be issued according to the following guidelines:
- Full refund if cancellation is made 2 days or more prior to the scheduled appointment.
- Partial refund or credit towards future services if cancellation is made within 1 day of the scheduled appointment, to cover any costs incurred by our shop.
Completed Services: Once services have been completed, refunds will be issued only in accordance with our warranty policy (if applicable) or in exceptional circumstances, as determined by our management.

3. Warranty Policy:

We stand behind the quality of our workmanship and parts. If you encounter any issues with the services provided by our shop, please contact us immediately to discuss potential warranty coverage.

4. How to Cancel or Reschedule:

To cancel or reschedule an appointment, please contact us by phone at 0452 643 212 or by email at lsj.automotive@gmail.com. Please provide your name, contact information, and appointment details for efficient processing.

5. No-show Policy:

If you fail to show up for a scheduled appointment without prior notice, we reserve the right to charge a no-show fee or require pre-payment for future appointments.

6. Changes to Policy:

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

7. Contact Us:

If you have any questions or concerns about our Cancellation and Refund Policy, please don’t hesitate to reach out to us. You can contact us by phone at 0452 643 212 or by email at lsj.automotive@gmail.com.